Refund policy

Returns & Refunds

Every Closer Card is personalized and printed just for you, so we can't accept returns or exchanges for change-of-mind, or for typos, photos or videos submitted by the customer.

Damaged, misprinted, or defective cards
If your card arrives damaged, misprinted, or defective, email info@closerprints.com within 14 days of delivery with your order number and a photo of the issue. We'll reprint and reship your card at no cost. If a reprint isn't possible, we'll issue a full refund.

Lost in transit
If your order hasn't arrived within 10 business days of shipping, contact us and we'll send a free replacement.

Cancellations
Cards are printed within 1-2 business days (Mon-Fri). If your order hasn't gone to print yet, contact us and we'll cancel it for a full refund. Once printing has started, the order can't be canceled.

Digital PDF
Because the Digital PDF is delivered instantly, all Digital PDF sales are final and non-refundable.

Refunds
Approved refunds go back to your original payment method within 5-10 business days, depending on your bank or card provider.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
Questions? Email info@closerprints.com.